Business & Personal Standards
7.Competence & Due Care
Win-Win or no deal
Integrity do the right thing
Commitment, in all things
Communication seek first to understand
Creativity ideas before results
Customers always come first
Teamwork together everyone achieves more
Trust begins with honesty
Success results through people
1.I will always be straightforward and honest with my clients, other agents and colleagues.
2.I will be consistent in my actions
3.I will have regard to the facts each situation and consider all relevant information when making decisions
4.I will not allow bias, self-interest or personal gain to override the interests of my clients
5.I will comply with all applicable laws, regulations and ethical standards
6.I will seek to maintain and enhance my skills, knowledge and experiences
7.I will always behave in a professional manner and treat others with dignity
8.I will ensure the confidentiality of information acquired during any and all business transactions
9.I will be open to new ideas, information and suggestions
10.I will own my mistakes and take immediate corrective action
11.I will build strong relationships and create clients for life
12.I will be responsive to the expressed and unexpressed wishes and needs of my clients.
13.I am empowered to create a great experience for my clients.